FAQ

Many of the families I've worked with went to group classes or worked with trainers in the past and they didn't get all their goals reached either because the classes were too hectic or crowded, or they didn't get enough attention from the trainer, or the trainer didn't know how to resolve some common unwanted behaviors. In our training programs, we can work so much faster and better because the sessions are one-on-one and we can deal with the specific behavior problems immediately where they’re occurring.

It's not necessary but it's helpful for everyone to get all the information at the same time.

Coming to your home will allow us to work one-on-one instead of being in a group class. Home is where the dog will spend most of his time and that’s where a lot of the problem behaviors occur, so it’s best to train there. You have my undivided attention and can ask as many questions as you need. The program will fit your schedule instead of you trying to fit your life into one certain class time.

Following each visit, you will receive a detailed feedback email explaining what took place during the visit.

We are licensed, bonded, and insured. All sitters have access to client information to perform the visits, which allows to know your pets preferences, health concerns, and routines!

Yes, absolutely. You can book visits through our pet sitting software. Note, there is a $10 fee for requests made with less than 24 hours notice.

Yes. However, we will make every effort to contact the client first to see what their wishes are.

No. While we will try to have one main pet sitter or dog walker visit your pet(s), we work as a team and have at least one backup sitter for each client. The advantage of working with us is if one of our employees is sick or has a day off, another employee can fill in. At the meet and greet you will meet the main sitter/walker and perhaps the backup person as well.

Meet and Greets: · All meet and greets will be charged at the current 30-minute dog walking/pet sitting rate. Regular Weekly Dog Walks: · Dog walks requested with less than 24 hours notice will incur a $10 Late Booking Fee. · Dog Walks canceled with less than 24 hours notice will be charged in full. · Dog walks booked and canceled on the same day will be charged in full. · You can opt to be billed for dog walks weekly, bi-weekly, or monthly. Pet Sitting (Vacation Care) and Overnight Visits: Pet Sitting and/or Overnight Visit requests will be charged a 50% deposit to the card on file at the time of booking. You will be sent an invoice for the balance after the services are completed. You can add a tip to the invoice before paying it. Booking with 48 hours or less notice before the start of service will incur a $10 Late Booking Fee. Cancellations of one or more visits can be made up to 10 days before the start of service without incurring any penalty. Cancellations of one or more visits made 10 days or closer to the start of service will be charged for ALL confirmed services for that invoice period. Cancellation of ALL services for that invoice period anytime after confirmation of services will result in forfeiture of the deposit. Late departures or early returns will not be refunded. If the dog walker/pet sitter arrives at the home and is turned away or the pet is not home, there will be no refund. There is an extra $10 extra charge per visit for the following holidays: New Year’s Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day, and New Year’s Eve.